Refund policy

Refund and Return Policy

At Grocery Wala, we are committed to providing a great shopping experience and 100% customer satisfaction on every order. The best way to ensure great service is to review our policies before placing an order and to reach out to us promptly with any concerns or questions.

Any claim for replacement or refund must be reported by email at grocerywalaindia@gmail.com or by calling 862-529-4498.

Replacements & Returns — Orders Shipped via FedEx or UPS

Items must be unopened, unused, and in their original packaging to be eligible for return.
For non-perishable items, you must contact us within 2 days of receiving your order. Issues reported after 2 days cannot be processed.
Items cannot be returned unless they are damaged, broken, spoiled, wrong, or the replacement is unsatisfactory.
A clear photograph is mandatory for any damaged, spoiled, or leaking item.

Refunds — Orders Shipped via FedEx or UPS

If an item is eligible for refund, a return shipping label will be emailed to you upon request.
Once the returned item is received at our warehouse, refunds are processed within 1–2 business days.
Refund amounts typically post to your account within an additional 2–3 business days.
Refunds are issued in the form of your original payment method.

Replacements & Returns — Local Delivery Orders (NJ & NY)

We accept returns and replacements for locally delivered orders, with policies that depend on the type of product:

Items must be unopened, unused, and in their original packaging.
Non-perishable items: contact us within 2 days of delivery.
Perishable items (vegetables, fruits, dairy, deli, frozen foods, etc.): contact us within 24 hours of delivery. Due to the nature of these products, we cannot accept returns beyond this timeline.
Returns are accepted only when the item is damaged, broken, spoiled, wrong, or the replacement is unsatisfactory.
A photograph is mandatory for any damaged, spoiled, or leaking item.

Refunds — Local Delivery Orders

Once the returned item is received, refunds are processed within 1–2 business days.
Refund amounts typically post within an additional 2–3 business days.
Refunds are issued to your original payment method.

How to Submit a Complaint or Return Request

Send us an email at grocerywalaindia@gmail.com or call [+1(862) 529-4498] for any concerns regarding orders, status, or delivery.

Please include the following in your message:

Customer name
Order number
Product name(s)
A clear description of the issue
Photographs (if applicable)

Our team will respond by phone or email. Please allow 5–6 business hours for an initial response.

Ordering and Cancellation Policy

Placing and Modifying Orders

Orders can be placed only through grocerywala.net to avoid any confusion that could arise from phone-based ordering.
Once an order has been placed and the invoice generated, items cannot be removed from the order.
To add an item, email us at grocerywalaindia@gmail.com referencing your order number. If the requested item is in stock, we will add it and charge the original payment method for the difference.

Cancellations and Rescheduling

All cancellation and reschedule requests must be sent by email to grocerywalaindia@gmail.com or by phone at [+1(862) 529-4498].

Cancellations made within 8 hours of order placement receive a 100% refund.
Cancellations made after 8 hours but more than 24 hours before scheduled delivery receive a 70% refund (a 30% deduction applies).
Cancellations made within 24 hours of scheduled delivery cannot be guaranteed and may not be refunded.
Reschedule requests must be made at least 24 hours before the scheduled delivery date. Requests inside this window may not be honored.

Shipping Accuracy

We guarantee delivery to the address confirmed on your order invoice. Any change of address must be communicated at least 24 hours before the scheduled delivery date by emailing grocerywalaindia@gmail.com or calling [+1(862) 529-4498].

Delivery Attempts

Our delivery guarantee applies only to correctly addressed orders.

Our delivery team sends an email notification when each delivery attempt is made.
Orders will be left at the provided address and a delivery notification sent. We are not liable for failed delivery attempts due to recipient absence or an incorrect or incomplete address.
If a delivery is missed (recipient absent, wrong address, or no response), additional shipping charges may apply for a second attempt on the next available delivery day.
For apartment buildings, orders are typically delivered to the lobby, reception, or mail room. For houses, packages will be left at the porch or front door.

Last updated: April 2026