Terms of service
Terms & Conditions
End User License Agreement & Terms of Service
By accessing or using this website, you agree to the End User License Agreement and Terms of Service ("Terms," "Agreement," or "TOS") set forth below. This website (grocerywala.com), all of its constituent pages, all content on said website and any constituent page, all URLs leading to or associated with said website, all associated mobile applications, all trade dress and monikers, all intellectual property contained on said website (including all trademarks, service marks, copyrights, and patents), the source code and any other code, all design elements, copies of any of the foregoing, and all other content of every kind on every page of the website are, collectively and individually, the sole and exclusive property of Grocerywala Llc Inc., d/b/a Grocery Wala ("Service Provider," "we," "us," or "our"). You, the user, and any of your agents, representatives, employees, or persons to whom you grant access (whether knowingly or otherwise), may be referred to as "you," "User," "Customer," or "Licensee."
This is a binding legal contract between you and Service Provider. This Agreement governs your access to and use of the Services. Your use of the Services constitutes acceptance of this Agreement. If you object to any portion of these Terms, do not use the Services.
1. The Services
Service Provider offers order processing, packaging, local delivery, and shipping of grocery items to customers, as well as in-store pickup options. Service Provider obtains requested items from local providers and packs and ships or holds them for pickup as appropriate.
2. The Site
The Site includes grocerywala.com, all of its constituent pages, all content, all URLs associated with or which lead to said website, all associated mobile applications, all trade dress and monikers, all of Service Provider's intellectual property, the source code, design elements, renditions, and copies of any of the foregoing. The Site further includes any amendments, modifications, or changes of any nature to the foregoing.
3. Orders & Payment
Order fulfillment is subject to the availability of requested items. We may, but are not obligated to, contact you if an item is unavailable to ask whether a replacement is desired. Payment is due at the time of order placement and must be made through the payment portal on the Site. We are not obligated to accept any other form of payment.
An order placed on the Site constitutes an offer to purchase the selected products. Acceptance is at our sole discretion and may be communicated by (i) an email or other writing confirming placement of the order or (ii) substantial fulfillment of the order. No contract between the parties is created until the purchased goods are shipped or, in the case of pickup, the goods are prepared and made available for pickup.
Orders are subject to availability and price confirmation. Prices are subject to change. If a price listed on the Site is in error and the error is discovered after acceptance, we will promptly notify you, the contract will be deemed void, and we will issue a refund unless you elect to accept the goods at the corrected price.
We are not responsible for shipment delays or failures caused by third-party shippers, weather, traffic, or events outside our reasonable control.
By placing an order, you represent that (i) you are over the age of eighteen (18) and otherwise eligible to use the Site, and (ii) you are authorized to use the payment method submitted. Credit cards may be charged immediately upon submission of the required information. A declined or refused payment method shall be deemed a failure of consideration and excuses any further action by Service Provider.
4. Shipping, Pickup, and Risk of Loss
Risk of loss for any reason, including damage to or failure of delivery of any item shipped, delivered locally, or made available for pickup, transfers to you immediately upon (i) delivery, (ii) the moment the item is placed in the recipient's possession or at the address provided, or (iii) the moment the item is made available for pickup at our designated location. The customer or any authorized person who accepts the shipment or completes the pickup is responsible for the items from that point forward.
You agree to indemnify Service Provider and hold us harmless from any loss, liability, damage, injury, or cause of action of any nature whatsoever associated with Service Provider, the Site, or the Services.
5. Changes and Refunds
Refunds are governed by our published Refund and Return Policy. Service Provider has no obligation to refund any payment except as set forth in that policy.
6. Account Registration
You agree to provide true, accurate, current, and complete information when prompted, and to update such information as needed. The provision of false, inaccurate, or incomplete information, or the failure to maintain current information, is grounds for immediate termination of this Agreement.
You agree only you will use any account created with your subscription, and that you will not share login credentials with any third party. You are solely responsible for the security of your login and password and agree to indemnify Service Provider for any loss, damage, or claim arising from third-party use of your credentials. If you believe your account has been compromised, you must notify us immediately.
7. Third-Party Accounts
The Services may be accessed via one or more third-party accounts. You agree to abide by the terms of those third-party services and to hold Service Provider harmless from any claim, liability, loss, or damage caused by your use of such third-party providers.
8. Promotions
Service Provider may, but is not required to, make gift or promotional offers. Such offers are subject to additional terms announced at the time of the offer. We may terminate any promotional offer at any time at our sole discretion. If a promotional offer's terms conflict with this Agreement, this Agreement controls.
9. Use of the Services
a. Equipment
You are solely responsible for providing the equipment necessary to access and use the Site, including any computer, mobile device, software, hardware, internet connection, and related fees. We are not responsible for damage to your equipment.
b. Content
All information, text, software, graphics, photographs, videos, messages, and other materials ("Content") of yours or any third party used on or transmitted by the Site or Services shall be the sole and exclusive property of you or such third party as appropriate. We do not warrant the accuracy, integrity, quality, or appropriateness for any purpose of such Content, and shall be held harmless and indemnified by you for any damages arising from the use, reliance on, or application of the Content.
c. Prohibited Content
You shall not post, on your own behalf or on behalf of any third party, any Content that, in whole or in part:
- Is unlawful, harmful, threatening, abusive, harassing, defamatory, vulgar, obscene, invasive of another's privacy, or constitutes hate speech;
- Misrepresents your identity or your affiliation with any person or entity;
- Constitutes advertising, junk mail, spam, chain letters, pyramid schemes, or unauthorized solicitation;
- Contains viruses, malware, or any code designed to interrupt or destroy functionality;
- Interferes with the Site or its underlying networks;
- Violates any applicable law; or
- Imposes an unreasonable workload on the Site or our servers.
We do not pre-screen Content but reserve the right to remove without notice any Content we deem to be Prohibited Content.
d. Disclosure of Content
We may preserve and disclose Content (i) when required by applicable law, (ii) to comply with legal process, (iii) to enforce these Terms, (iv) to respond to claims that the Content violates third-party rights, (v) to protect our rights or property, or (vi) to protect the personal safety of any user.
10. Modifications
We may, at our discretion: establish general use limits; limit the size of communications; limit Content stored on the Site; change our practices and these Terms with or without notice; quarantine prohibited Content; and modify, suspend, or discontinue the Site or Services as needed for maintenance, repairs, or to respond to attacks.
11. Termination
If you breach any term of this Agreement, we may, at our sole discretion, suspend or terminate your account, deactivate your password, and delete records associated with your use of the Site. You agree that you are not entitled to any refund in the event of termination for breach.
12. Service Provider's Proprietary Property
The Site, the Services, and any software, hardware, code, or other materials used in connection with the Site (collectively, the "Proprietary Materials") are owned by Service Provider and contain proprietary and confidential information protected by intellectual property and trade secret laws.
Subject to your compliance with these Terms, we grant you a non-exclusive, non-transferable license to use the Site and Services. You shall not reverse engineer, decompile, or attempt to discover any source code; sell, assign, or sublicense any rights to the Proprietary Materials; or copy, modify, rent, lease, or create derivative works based on the Proprietary Materials.
13. Remedies
The parties acknowledge that any breach of (i) Service Provider's rights in its Proprietary Property or (ii) the confidentiality provisions of this Agreement is such that legal remedies alone would be insufficient. We may petition any court of competent jurisdiction for a restraining order, injunction, or other equitable remedy as appropriate, and you waive any defense to the inapplicability of such remedies.
14. Third-Party Service Providers
Certain third parties may offer products and services through the Site. Each third party is solely responsible for its products or services. We make no warranty regarding the availability, quality, fitness, safety, or suitability of any such product or service and disclaim all such warranties, express or implied. You agree to indemnify and hold us harmless from any loss caused by such third-party products or services.
15. Disclaimer of Warranties
USE OF THE SITE AND THE SERVICES IS AT YOUR SOLE AND EXCLUSIVE RISK. THE SITE AND SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE." SERVICE PROVIDER EXPRESSLY DISCLAIMS ALL OTHER WARRANTIES, REPRESENTATIONS, AND CONDITIONS OF ANY KIND, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. ANY GOODS PROCURED THROUGH THE SITE ARE PROVIDED "AS IS." WE MAKE NO WARRANTY THAT (i) ANY INFORMATION OBTAINED FROM THE SITE WILL BE ACCURATE, (ii) THE QUALITY OF ANY SERVICES WILL MEET YOUR EXPECTATIONS, OR (iii) ERRORS WILL BE REPAIRED.
16. Privacy
You acknowledge that we may collect personally identifiable information. We will not knowingly sell, rent, transfer, or disclose any such information except (i) with your consent, (ii) as necessary to provide the Services, or (iii) as required by law. See our Privacy Policy for full details.
17. Limitation of Liability
In no event shall Service Provider be liable to you for any incidental, indirect, special, consequential, or punitive damages, regardless of the nature of the claim.
18. Indemnification
You shall indemnify and hold harmless Service Provider, its officers, directors, employees, shareholders, agents, partners, members, successors, and assigns from any demands, claims, causes of action, losses, damages, liabilities, costs, and expenses (including reasonable attorneys' fees) asserted by any third party in connection with: any breach of your representations, warranties, or covenants under this Agreement; your negligence; the use, transmission, or posting of Content; or your violation of any third party's rights.
19. Jury Trial Waiver
IN THE EVENT OF ANY DISPUTE BETWEEN THE PARTIES, THE PARTIES VOLUNTARILY AND KNOWINGLY WAIVE THE RIGHT TO A TRIAL BY JURY ON ANY ISSUE AND IN ANY CAUSE OF ACTION.
20. Class Action Waiver
In the event of a dispute, resolution shall proceed solely on an individual basis. You waive any right to bring claims on a class action or representative basis.
21. Compliance with COPPA
The Site and Services are not intended for access or use by children under the age of 13.
22. Compliance with CalOPPA
We maintain a conspicuous Privacy Policy, which is incorporated by reference.
23. Miscellaneous
Failure to enforce any provision of this Agreement shall not constitute a waiver. The provisions of this Agreement are severable; if any part is found unenforceable, the remaining provisions remain in full force. This Agreement represents the entire understanding between the parties and supersedes any other representations not consistent with these Terms.
This Agreement shall be construed pursuant to the laws of the State of New Jersey without regard to its conflict of law provisions. Any lawsuit brought to interpret or enforce these Terms shall be filed in the appropriate state or federal court located in New Jersey. The parties waive any defense of improper venue, lack of personal jurisdiction, or forum non conveniens.
Service Provider shall not be liable in the event that performance of any obligation is rendered impossible by circumstances beyond our control, including flood, fire, war, riot, work stoppage, acts of terrorism, and acts of God.
Notice to you may be given by posting on the Site or by email to any address you have provided. Notice to Service Provider shall be by email to grocerywalaindia@gmail.com or by U.S. Mail to [BUSINESS ADDRESS].
By using the Site, you warrant that you have read this Agreement, understand each of its provisions, have the authority to execute this Agreement, and agree to be bound by its terms.
Last updated: April 2026